Premier League: Jose Mourinho Must Change To Revive Chelsea

Upon returning to the Premier League to take charge of Chelsea for a second time in June 2013, one of Jose Mourinho’s first actions was to drop Juan Mata from the starting line-up.
The symbolic significance of the move was grave.
Mata had won Chelsea’s “Player of the Season” award in each of the previous two years and he played a starring role in the Premier League side’s European Cup triumph in 2012.
But to Mourinho none of this was important. The manager fast determined that Mata lacked the athleticism and work ethic required to fit his system and, in January 2014, he sold the playmaker to Premier League rivals Manchester United.

Mourinho’s treatment of Mata revealed much about his management style. If a player or staff member is to progress at a Mourinho club, it is imperative that they unflinchingly yield to the manager’s will at all times. Failure to do so will result in their immediate ejection, regardless of talent, reputation or popularity among supporters.

2014/15 Premier League “Player of the Season” Eden Hazard, for instance, is presently experiencing a taste of what Mata went through two years ago and Mourinho’s controversial decision to demote the now departed team doctor Eva Carneiro seemed to have had less to do with her behaviour during Chelsea’s 2-2 draw at home against Swansea in August than it did with her perceived act of defiance towards the manager on social media after the match.

Mourinho demands 100 per cent loyalty from all of his staff all of the time. Without that, his managerial system – one characterized by the relentless cultivation of an “us against the world mentality” – cannot be successful.
When his team is winning, this strategy can prove highly effective. The dominant nature of Chelsea’s Premier League triumph last season alone is testament to this and Mourinho’s record of having won at least one first division title in each of the four countries in which he has managed suggests that he would be capable of creating a winning mentality in almost any dressing room.
The problem with this authoritarian management system, however, is that it relies upon success in order to be effective. Players will yield to Mourinho and put up with his abrasive man-management style only so long as the team is winning.
When results dry up, player loyalty evaporates.

mourinho has lost as many home league games in the past three months as he lost in the previous 13 years

— Ken Early (@kenearlys) October 31, 2015

One might argue that this is the case with all managers, that a coach only commands the respect of his squad if they believe that he can help them to win football matches. While there is an element of truth in such an assertion, experience suggests that the effect of losing matches is far more negative on Mourinho teams than it is at other elite clubs.
Arsene Wenger, for instance, went nine years without winning a trophy at Arsenal prior to claiming the FA Cup in 2014. Despite this, Wenger kept the club competitive in the Premier League and in Europe throughout the last decade and there was never any substantive suggestion that he “lost” the dressing room in that time.
Similarly, Sir Alex Ferguson went three seasons without winning a Premier League or Champions League at Manchester United between 2003 and 2007 having come close to resigning in 2001. However, the Scot was able to maintain the backing of his senior players throughout that barren spell and he went on to win another five Premier Leagues and a Champions League before retiring two years ago.

.@Carra23 and @GNev2 used @OptaJoe data to analyse @ChelseaFC's defence this season on @SkySportsMNF. Assessment. pic.twitter.com/f3LfEgzTOq

— Opta (@OptaSuit) November 3, 2015

Wenger and Ferguson’s longevity owes to the fact that their managerial authority derives from more than simply winning. Both are uniquely gifted man-managers who have proven themselves capable of engendering a loyalty from players that endures even when results are bad.
“I did everything to please Sir Alex Ferguson”, the four time Premier League winner with Manchester United Darren Fletcher observed in an interview with Graham Hunter.
“You wanted to earn his ‘well done’, you wanted to play for him, you wanted to win for him, you wanted to do everything for him because of how much respect he treated you [with], how much he learned you and how much of a winner he was. He had a presence, you were so overawed by him, but, at the same time, he would feel like your father”.

6 – Jose Mourinho has lost six Premier League matches this season (11 played) – he’s never lost more in a PL campaign at Chelsea. Gloom.

— OptaJoe (@OptaJoe) October 31, 2015

Chelsea’s run of six defeats in 11 matches in the Premier League this season means that their chances of retaining the title are already gone. In order to revive the season, Mourinho must unite an apparently divided dressing room and the absence of success means that he can only do this by owning up to mistakes and by showing humility.
Mourinho’s record of having never lasted more than three seasons at any club suggests that this is unlikely, however, his job and Chelsea’s Premier League fortunes depend upon him regaining his players’ trust.
[Photo by Jordan Mansfield/Getty Images]

Elvis Presley tops UK album chart for 12th time

Almost 40 years after his death, Elvis Presley has topped the UK album charts for a 12th time.

If I Can Dream is a collection of Elvis classics featuring orchestral reworkings by the Royal Philharmonic Orchestra.
It means Elvis has had more UK number one albums than any other male solo artist.
Meanwhile, Adele kept her hold on the singles chart, staying at number one for a second week with Hello.
The song is the fastest-selling single of 2015 and has already been certified Gold by the British Phonographic Industry (BPI).

Elvis claimed the top album spot with 79,000 chart sales, giving him the second-fastest selling album of the year behind Chasing Yesterday by Noel Gallagher's High Flying Birds.
Receiving the award on Elvis's behalf, the star's former wife Priscilla Presley told OfficialCharts.com: "This is an album that Elvis always really wanted to do and he would have been so pleased to know his fans are still there and they continue to love his music.
"The most talented team put this album together and helped us all realise an unfulfilled dream."
Rod Stewart landed his 34th top ten album with Another Country, just behind Elvis at two, while Elbow frontman Guy Garvey was at three with his first solo release Courting The Squall.
Ed Sheeran's x jumped three places back up the chart to spend its 72nd week in the top ten at four, and Jess Glynne returned to the top five with I Cry When I Laugh.
Adele's grip on the singles top spot kept Justin Bieber's Sorry at number two in the singles chart for another week, while Sam Smith's Bond theme Writing's On The Wall climbed back up one place to three.
The Weeknd's The Hills rose one place to four, and Drake's Hotline Bling slid two places to round out the top five.

Russian plane crash: Egypt says intelligence not shared

Egyptian Foreign Minister Sameh Shoukry has accused unnamed countries of failing to share intelligence relating to the crash of the Russian Metrojet plane a week ago.

The US and the UK have both said intelligence points to the strong possibility it was caused by a bomb.
The UK halted flights to Sharm el-Sheikh and is repatriating tourists.
The Airbus 321 came down in the Sinai Peninsula killing all 224 on board shortly after leaving the resort.
"We are the party that is the most closely connected to the issue," Mr Shoukry said.
"We expected that the information provided on a technical level would be provided to us on a technical level, instead of it being released to the media in this public manner."
UK-Egypt plane in 'missile incident'
How is a plane crash investigated?
What we know about the Sinai crash
How has airport security changed?
"Egypt is co-operating to reassure these countries that the [security] measures adopted in Egyptian airports conform to international standards," he added.

Mr Shoukry also criticised a failure to co-operate in fighting terrorism, accusing some countries of "concentrating on their self-interests" and underestimating the terrorism challenges facing Egypt.
The UK ambassador to Egypt, John Casson, said he had personally been in close contact with the Egyptian government round the clock.
"We've made all the information available and we explained to them the basis for our decision-making," he told the BBC.

The UK announced on 5 November that it was suspending flights and working to bring its citizens home after reviewing airport security at Sharm el-Sheikh.
Most of the victims of the crash were Russian. Russia said on Friday it was suspending flights to Egypt as a whole and recommending its holidaymakers - numbering some 80,000 - return home.
Deputy Prime Minister Arkady Dvorkovich said on Saturday that 10 flights carrying returning Russians had already left Egypt.

French aviation officials familiar with the investigation told the BBC the crash was not caused by a technical failure. Other French officials said the flight data recorder suggested the cause was a "violent, sudden" explosion.
French investigators are involved because France is one of several countries with shareholdings in Airbus, the plane's manufacturer.

'Celebrating'

Militants known as Sinai Province and linked to the Islamic State group (IS) say they downed the plane, but have not said how.
IS has called for a war against both Russia and the US over their air strikes in Syria.
The American network NBC, quoting unnamed US officials, said on Friday that communications had been intercepted between IS officials in Syria and people in Sinai about how the jet had been brought down.
"They were clearly celebrating," NBC quoted the official as saying.
Other countries to have restricted travel to Sharm el-Sheikh include Belgium, the Netherlands and Germany.
The US has announced it is stepping up security screening of items on US-bound flights from some airports in the Middle East. The Homeland Security statement did not say which airports it was targeting.
Tourism contributed more than 12% to Egypt's economy in 2013 and the latest measures will hit it hard, analysts say. One in five foreign tourists in Egypt is Russian.

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Lord of the Rings voted 'best movie soundtrack'

Music from The Lord of the Rings has been voted the best soundtrack of all time for the sixth year running.

The Oscar-winning trilogy's soundtrack triumphed over Schindler's List and Gladiator in the Classic FM poll.
John Williams's compositions for Star Wars and John Barry's Out of Africa rounded out the top five.
Williams' music featured eight times in the top 30, including Jurassic Park, Saving Private Ryan, E.T. and Raiders Of The Lost Ark.
The top 100 movies were included in the hall of fame based on listener votes.

Elijah Wood, who played Frodo Baggins in The Lord Of The Rings trilogy, told Classic FM music played a "huge part" in the identity of films.
He added: "I think film scores are always extremely important with regard to the atmosphere and the emotional connection that you have to a film.
"Those pieces of music - you think about the Hobbiton theme - they're really iconic.
"They sort of transcend the films themselves, almost like John Williams' [scores]. The pieces from Star Wars are so iconic. We hear the music, we know the films and I think to a certain degree that's the case with Rings too, with Howard Shore's score."
There was a surge in the popularity of film music composed by James Horner, who was killed in a plane crash in June this year.
Four of his soundtracks - Braveheart, Titanic, Apollo 13 and Avatar - all climbed the chart.
Zimmer's score to Interstellar, starring Matthew McConaughey and Anne Hathaway, was the chart's highest new entry at number 43.

Actress Angelina Jolie Takes On Sultry Theme For Wall Street Journal Magazine Cover l Photos

Angelina Jolie covers the November 2015 issue of Wall Street Journal Magazine.
The actress/director posed in striking dark revealing looks for the cover feature channelling her inner fierceness

Married to Brad Pitt, Angelina Jolie had a double mastectomy in 2013, removing her ovaries in 2015 after revealing her family’s cancer history

 

Wearing natural makeup look with hair swept away from her face, the actress posed in black sheer bodysuit over ballet pumps, slinky silk camisoles, oversized sweaters over fishnet stockings and more for the unique cover

 

 

Khloé Kardashian Throws Exclusive Birthday Party For Lamar Odom In The Hospital

Lamar Odom celebrated his 36th birthday on Friday with a small birthday party at Cedars-Sinai Medical Center in Los Angeles, a source close to the former NBA star told PEOPLE.
The get-together was made possible by Khloé Kardashian, who was at the hospital with sister Kim Kardashian West and mom Kris Jenner, who has her own 60th birthday bash planned for Friday night.
Khloe reached out to Odom’s former teammates as well as two of his best friends that are not NBA players and invited them to the get together. Kobe Bryant will not be able to attend because he’s on the road but will send a gift and connect with his former teammate via FaceTime.
The party took place in a separate private room. Khloe arranged for a cake, balloons and party hats.
The source added that only a select amount of people could attend, and Kardashian had the get-together approved by his doctors.
“It’s just a very small group of people because Lamar cannot handle too much stimulus, but the doctors are allowing a small group for a short time on his birthday,” the source said.

WELCOME BACK FROM UEFA………THE EPL IS BACK

The great joy of the weekend starts with the thoughts of getting to see the EPL line ups, game scores, highlights, players and Managers reactions and lot more.
This weekend is no different especially with high expectations from fans on clubs managers after thrilling performances at UEFA Champion league games for Man City, Chelsea and Man U. for Arsenal it’s a game to convince the fans and there is no better way to do that than creating positive impact in this weekend London derby with Tottenham
Arsene Wenger Early Champions League exit would obviously be forgiven if Arsenal were to win the league, but Wenger must first earn a more immediate pardon. The crushing, humbling defeat to Bayern Munich may have caused the manager plenty of strife, but victory over Tottenham will ensure they are at least level on points with the leaders going into the international break. The vast gap in quality to Bayern will be instantly excused, if not forgotten.
Alexis Sanchez This has been an odd season for Sanchez. Having taken weeks to get going, with Wenger citing his fatigue as the issue, the Chilean finally scored his first goal on September 26 against Leicester. He then promptly scored two more, and went on a run of ten goals in six matches for club and country.
As quickly as the goals came, they have dried up again, and Sanchez is closing in on 400 minutes without one. If that statistic is of minor irritation, more worrying is that the attacker hasn’t even had a shot on target in his last four matches. That is the longest barren run of his Arsenal career.
There is no worry with Sanchez’s form while Arsenal are winning matches, and his characteristics are such that he will never be anything other than a useful addition to the first team. Yet Wenger would surely like to see his star operating in more dangerous areas. He’s created just 19 chances in 11 league games in this campaign, one every 46 minutes played – down from one every 36 minutes last season.
No better way to remind everyone of your brilliance than with a virtuoso performance in the north London derby. It’s the type of game for which Sanchez was honed.
Mathieu Debuchy and Joel Campbell After the blistering pace of Kingsley Coman, Debuchy faces a vastly different task on Sunday. Should Pochettino name the same side that beat Aston Villa, Christian Eriksen and Danny Rose will operate as a dual threat on the left wing. The Dane will tuck inside to allow his left-back to operate. The images below indicate the effectiveness of the strategy.
Jose Mourinho Forget the support of supporters at Stamford Bridge and forget a nervy victory over Dynamo Kiev too. Should Chelsea lose at Stoke this weekend they will probably be 14 points off the top four with almost a third of the season gone. It would surely be time to consider effecting the messiest exit strategy in a long, long time.
Tottenham The perfect barometer of their progress under Mauricio Pochettino, the Premier League’s quietest manager. It’s not unthinkable that Tottenham could be two points off top spot going into the international break with the youngest squad in the league. There’s something very alluring about this Spurs rise. Understated is sexy.
EPL FIXTURES FOR WEEK 12
Saturday 7 November 2015

12:45	Bournemouth v Newcastle	Vitality Stadium
15:00	Leicester v Watford	King Power Stadium
15:00	Man Utd v West Brom	Old Trafford
15:00	Norwich v Swansea	Carrow Road
15:00	Sunderland v Southampton	Stadium of Light
15:00	West Ham v Everton	Boleyn Ground
17:30	Stoke v Chelsea	Britannia Stadium

Sunday 8 November 2015
	13:30	Aston Villa v Man City	Villa Park
	16:00	Arsenal v Spurs	Emirates Stadium
	16:00	Liverpool v Crystal Palace	Anfield

SOME INFLUENTIAL PASTORS IN NIGERIA

This is a close look at how our pastors are doing in Nigeria. The list is about the Most Influential Pastors in Nigeria and a measure of their net worths.
These pastors are:
Bishop David Oyedepo – Winner Chapel – $150 million net worth
Pastor Enoch Adeboye – RCCG – $50 million
Pastor Chris Oyakhilome – Believers Love World – $50 Million
Sam Adeyemi – Daystar – worth $20m
Ayo Oritsejafor Ayo Oritsejafor – Word of Life Bible Church and President of CAN – US$15 million
T.B. Joshua, Synagogue Church of All Nations (SCOAN) – US$10-15 million
Bishop Mattew Ashimolowo – KICC – $6-10 million
Pastor Chris Okotie – Household of God Church – $3 Million
Pastor Paul Adefarasin – Co-Pastor of The House On The Rock – $1 million

Stanbic IBTC Bank Job Recruitment

                   

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:


Job Title: Team Lead Teller
Location: Nigeria


Position Description
The key role of the Team Leader, Tellers in Standard Bank is to lead and inspire a team of tellers to consistently deliver exceptional customer service whilst complying against all the routine and laid down requirements of the role. With this in mind let’s chat through the key focus areas of the Team Leader, Tellers.
People Management:

• The most important aspect of this job is people.
• A Team Leader Teller’s day begins by understanding the customer arrival patterns, this will determine the number of tellers he/she would need on the frontline at any given point.
• The fact that the teller role is the entry role into the Bank, the Team Leader is responsible to coach, guide and develop new tellers.
• Performance contracts need to be put in place with each team member and regular performance feedback discussion must take place to ensure that the teller’s performance is at the required level.
• In cases where tellers do not have the required skills or show competency gaps, the team leader needs to decide on what training interventions are required to close the skills gap.
• As the leader of the teller team, the necessary employee administration also needs priority from attendance registers to leave and sick leave!

Customer Service:

• The largest number of Bank customers come into the Branch to conduct transactions at the tellers.
• Customer service is, therefore, at the forefront of the Team Leader Teller role.
• The last experience of the customer is the lasting impression, therefore the Team Leader Tellers needs to understand and manage the impact of his/her tellers on customer expectations.
• The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements
Product Knowledge:

• Although the teller function is not a sales role, the teller is the role that most frequently interacts with the customer.
• The teller function needs to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do guide, coach and develop the tellers, the Team Leader tellers needs an in depth product knowledge.

Cash Management:

• One of the critical aspects of the Team Leader Tellers is to take responsibility for the Bank’s cash assets, although the teller physically manages the cash on a day to day basis, the Team Leader must ensure that laid down procedures are being adhered to by all the tellers.
• The Team Leader must also be available to authorize transactions that fall outside the mandate of the tellers.

Compliance:

• Banks work and operate within a very strict legal framework.
• Due to the fact that the teller function works with money and other high risk payment instruments the knowledge around the compliance aspect of the business is paramount.
• In order for tellers to grasp and comply with the various rules, processes and procedures, the team leader needs to ensure that his/her team is 100% up to speed with the requirements and are acting accordingly, in cases where they are not the team leader will coach, train and guide them to the point where they understand it fully.

How to Apply
Interested and qualified candidates should:
Click here to apply online



Job Title: Head Service Centre
Location: Nigeria


Job Description
Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.
People Management:

• The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering.
• The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience.
• Due to the fact that the Head Service Centre oversees the full  Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff.
• He/She  is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level.
• In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.

Customer Service:

• The fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight.
• He/she must understand and manage the impact of his/her staff on customer expectations.
• He/she  also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements
Product Knowledge:

• Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation.
• The frontline roles are the roles that most frequently interact with the customer – all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products.
• The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.

Routine Management:

• One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements.
• He/she  must ensure that laid down procedures are being adhered to by all the staff.
• The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Teller
Location: Nigeria

Job Description

What does it mean to be a Teller within SB?

• They are most often the first point of contact for our clients – the face of the Bank, so one can understand the importance of this role in maintaining and growing the reputation and brand of the Bank. With this in mind lets chat through a ‘day in the life’ of a Teller.

Customer Service and Care:

• The most consistent aspect of this job is people.
• A day in the life of a Teller begins and ends with interacting with and serving the Bank’s customers. Within this context, having a love for, interest in and tolerance of people of all ages, races, convictions and attitudes is key.
• This obviously requires that you stand for most of the day so physical wellness is a must.
• The catch phrases ‘customer care’ and customer service’ are so often heard but so seldom really experienced. Some people naturally want to, and are really talented at making others feel acknowledged, listened to, valued and heard.
• There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.
• Please note: In addition to the above, Sr Teller will also provide assistance to less experienced teller staff. Another major function is to assume the role of a Teller Supervisor in his/her absence.

Position Requirements

Product knowledge:

• You cannot offer great customer service without a powerful product, or as with SB, a range of products.
• The Teller plays a variety of activities such a receiving deposits and managing withdrawals.
• They also play a critical referral role as they are involved in identifying customer needs and need to know the Bank and its products well enough to refer them to the right person.
• This is referred to as ‘lead generation’, a role which our best Tellers excel at.
• Having the ability and desire to keep up to date with the market and product changes is a must.
• In addition, providing constructive feedback and recommendations on how to improve SB’s services and products is valued.
• Would you prefer a role which provides you with clear guidelines? Do you enjoy an organised approach to life? If so then the next 2 role requirements may come naturally to you.

Cash Management:

• The Banks main function is to safeguard and grow the assets of its customers.
• Managing, monitoring and accounting for the different forms of money that flow through your till is key to the role of the Teller.
• A love of ‘precision’ and a desire to be accurate are key to succeeding in this role.

Compliance:

• The Bank works within a clear and strictly applied legal framework.
• The Teller needs to know and consistently apply these rules, processes and regulations across products and customers.
• Often this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.
• We began this description by speaking about the people aspects of this role.
• Well, compliance can also be applied to people and relationships.
• Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead Customer Service
Location: Nigeria

Position Description

The key role of the Team Leader, Customer Service in Standard Bank is to lead and inspire a team of front line Team Leaders to consistently deliver exceptional customer service whilst complying with all the routine and laid down requirements of the Bank. With this in mind let’s chat through the key focus areas of the Team Leader, Customer Service.
People Management:

• The most important aspect of this job is the ability to lead and inspire a team of frontline Team Leaders.
• The Team Leader Customer Service’s day begins by understanding all the various complexities of the Branch’s frontline, cash management, telling and enquiries.
• One of the most important aspects includes workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience.
• The fact that the Team Leader Customer Service oversees the other full frontline offering implies that he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff.
• The Team Leader is also responsible for the management of the full performance cycle, ensuring that all performance contracts are in place for all staff and front line team leaders, regular performance feedback discussion must take place to ensure that the frontline performance is at the required level.
• In cases where staff do not have the required skills or show competency gaps, the Team Leader Customer Service need to decide on what training interventions are required to close the skills gaps.
• The Team Leader also participates in the quarterly career management committee discussions, conduct and lead team meetings and teambuilding sessions.

Customer Service:

• The majority of the Bank’s customers come into the Branch to conduct transactions at the tellers, and/ or make enquiries.
• Customer service is, therefore, at the forefront of the Team Leader Customer Service’s role! The customer last experience is their lasting impression, therefore the Team Leader Customer Service needs to be absolutely passionate about customer service and customer delight.
• He/she must understand and manage the impact of his/her full frontline staff on customer expectations.
• The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements
Product Knowledge:

• Although the Teller and Enquiries functions are not specifically responsible for sales in the Branch, the frontline roles are the roles that most frequently interact with the customer.
• All front line staff, therefore, need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Team Leader will guide, coach, develop and support the front line Team Leaders and requires an in depth knowledge of all the Bank’s products.
• The Team Leader will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met.
• He/she will participate in sales and marketing activities when required.

Routine Management:

• One of the critical aspects of the Team Leader Customer Service is to take full responsibility for the activities of the frontline staff as it relate to routine requirements.
• Although the other front line Team Leaders oversee the physically management of the frontline on a day to day basis, the Team Leader Customer Service must ensure that laid down procedures are being adhered to by all the frontline staff.
• The Team Leader must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer Administration Support
Location: Nigeria

Job Description

• The Officer Admin Support is responsible for the fulfillment process, administration functions and to ensure that a high level of quality customer service is achieved and maintained.
• Although this role does not interact on a face to face basis with Customers, the fulfillment area is the engine room where all transactions are actioned and therefore has a direct bearing on quality customer service.
• Therefore work quality and to deliver against very specific timelines should be the ideal candidate’s absolute passion.

Customer Service:

• The most consistent aspect of this job is service delivery A day in the life of the Officer Admin Support begins and ends with the fulfillment of all transactional processes and procedures.
• Within this context, having a love for, interest in and a tolerance of data, processes and procedures and a eye for detail is key.
• The catch phrase “customer care” and customer service are often heard but seldom really experienced.
• Some people naturally want to and are really talented delivering quality service and products consistently and on time.
• There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Position Requirements
Product Knowledge:

• In order for the Support Officer to fulfill on the specific requirements of each product and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank.
• In addition providing constructive feedback and recommendations on how to improve SBs services and products is valued.

Routine:

• The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures.
• Excellent customer service stem from support officers doing things right the first time, therefore an eye for detail is very important.

Compliance:

• Banks work and operate within a very strict legal framework.
• The Consultant Customer Service needs to know and consistently apply these rules, processes and regulations across products and customers.
• Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
• We began this description by speaking about the people aspect of the role, well compliance can also be applied to people and relationships.
• Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Consultant
Location: Nigeria

Job Description

The Customer Consultant is responsible for active sales within the Branch context. Customers who have a need to open/close accounts or who require advice on any product or service of the Bank will see the Customer Consultant. They will then determine the customer’s needs and make recommendations around the best product and/or solution.

Solution based Sales

• The most important aspect of the Customer Consultant’s role is the interaction with customers.
• Customers are being interviewed on a daily basis to determine their specific financial needs.
• Although the Customer Consultant has very specific sales targets, the sales strategy is re-active with customers coming into the Branch to see the Consultant.
• It is critical for the consultant to have very good personal and interpersonal skills which he/she will use to determine the specific financial solutions needed by the customer.
• Although re-active the Consultant must have the ability to “close the deal”, thereby contributing to the revenue stream of the Branch.
• To safeguard the customer, advice given by the Customer Consultant needs to comply with very specific Financial Regulatory requirements (these may vary from Country to Country)

Position Requirements
Product Knowledge:

• In order for the Customer Consultant to provide the customer with financial solutions, it is absolutely critical that he/she fully understands the different products of the Bank.
• The consultant is seen as the product expert in the Branch.
• Over and above the interaction with customers the Consultant often need to up-skill the branch staff on new and existing products.
• The Customer Consultant also manages and track cross selling and lead generation opportunities and ensures that the Branch team’s sales and service targets are being met.

Customer Service:

• Although the main focus of the consultant is sales he/she must understand and manage the impact of his/her actions and advice on the customer’s overall service experience.
• In many cases the fulfillment of the sales transaction happens outside the Branch – it is very important for the Consultant to understand these processes and build quality relationships with these service providers.

Credit Management:

• Credit is a product offering of the Bank and it is important that the consultant fully understands the credit process.
• Coupon lending applications need to be submitted to Credit for sanctioning, it is critical that the Consultant provide accurate information in order for the correct lending decisions to be made.

Routine:

• Due to the fact that customers open new accounts and or apply for different products i.e.: current accounts, credit cards, home loans etc, it is absolutely critical that the correct information is obtained from customers to comply with the Bank’s laid down procedures and Financial Regulatory requirements.
• Excellent customer service stems from Consultants doing things right the first time – an eye for detail is a must.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Consultant Customer Services
Location: Nigeria

Position Description

Consultant Customer Service:

• The Consultant Customer Service (Enquiries) is responsible for assisting customers with queries relating to their accounts such as statements, debit orders, collection of cheque books etc. Being the face of the Bank, the Consultant Customer Service represents the Bank and therefore Customer Service should be the ideal candidate’s absolute passion.

Customer Service:

• The most consistent aspect of this job is people. A day in the life of the Consultant Customer Service begins and ends with interacting and serving the Banks customers.
• Within this context, having a love for, interest in and a tolerance of people of all ages, races, convictions and attitudes is key.
• The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented at making others feel acknowledged, listened to, valued and heard.
• There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Position Requirements
Product Knowledge:

• In order for the Consultant Customer Service to answer customer queries and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank.
• The Consultant Customer Service also needs to identify and pass on cross selling and lead generation opportunities.
• Knowledge of the different products offered, together with having the ability and desire to keep up to date with the market and product changes, is a must. In addition, providing constructive feedback and recommendations on how to improve SBs services and products is valued.

Routine:

• The Consultant Customer Service’s main function is to handle customer queries, hand out cheque books, MasterCards, ATM cards, stop payments/stop orders, provisional and collect statements, all functions which need to be conducted in line with very specific laid down procedures.
• Excellent customer service stems from doing things right the first time – an eye for detail is, therefore, imperative.

Compliance:

• Banks work and operate within a very strict legal framework.
• The Consultant Customer Service needs to know and consistently apply these rules, processes and regulations across products and customers.
• Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
• We began this description by speaking about the people aspect of the role, well compliance can also be applied to people and relationships.
• Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Application Closing Date
Not Specified.

Wole Soyinka: A Sojourner Among Liars By Reuben Abati

Professor Wole Soyinka was quoted saying his latest book is the “nastiest” that he has written so far. Interventions: Between Defective Memory and the Public Lie- A Personal Odyssey in The Republic of Liars (Ibadan: Bookcraft, 2015, 136 pp) is quite close to being just that. But who knows if an even nastier book may follow as Soyinka embarks on the task of exposing lies in our Republic as he has promised that Interventions, a follow up to Interventions series (I-IV) will be dedicated solely to the dismantling of lies in the public space: malicious and non-malicious lies, lies told, lies magnified, lies fraudulent, murderous lies, accidental lies, uttered from depraved minds whose sole intention is to create burdens for their victims, malign, impugn and lower the other so they can be raised or their stomachs can be nourished at other’s expense.
Reuben Abati
This is nevertheless, a publication in which Professor Soyinka settles strictly personal scores, but this is no pamphleteering that he modestly alludes to, but a fine, extended essay in the distinguished tradition of that form. He is polemical, punchy and critical – without mercy or measure! There is no deceit, no pulling of punches, not much of deliberate concealment; it is Soyinka wielding a Bazooka in one hand, and a gilt-edged knife in the other, shooting down the hypocrisy and pretensions of representative figures in a Republic of Liars, where defective memory, an affliction worse than amnesia, but much closer to dementia, and psychosis, is standard fare. He deploys language dramatically and draws blood even if his mood remains charismatic and entertaining as he laughs at human folly, and the verminous antics of his named and shamed traducers.
The writer focuses on his personal experiences as a victim of the burden of being lied to, being lied against and being pushed to defend his right not to be lied against, but his theme is probably far more important than his content and mood. He ends up inviting us to think further about a social malaise, a missing, distorted, disjointed ethical link, and so his subjects – including Obasanjo, Chinweizu, Adewale Maja-Pearce, Peter Enahoro, Major Salawu, Gbenga Daniel, Abiola Ogundokun, Olagunsoye Oyinlola – rise off the pages, as illustrative archetypes of a hydra-headed crisis at the heart of society, namely how self-delusion, ego, power and an obsessive, compulsive, alimentary propensity turns adults into liars. Other associated themes along this line of moral exhortation will include the sheer uncertainty of life, the unpredictability of human character, and the near-helplessness of victims in a nation of fabulists.
Thus, the entire narrative is organic, with the humanistic import of the content, imbued with a personal orientation as it were, taking us closer to larger questions of ethics, humanity, the inviolability of truth. Man and his foibles is the central subject of inquiry invariably; there is a certain universality in the tendency of man, including those who quote the Bible with practised ease, to be nasty and brutish. I recommend this book for everyone’s reading pleasure and instruction. It is quite affordable, only N1, 000 per copy, and certainly, a temptingly quotable book – more so as the reader is reassured by the author’s statement of indemnity. Here goes: “My publishers are hereby fully indemnified by me against court processes, as well as the consequences of any libel suits that may arise from this maiden number of the Interventions series” (p.93). The stoutly flagellated figures in the book, who are described as “the greatest public liars I have ever known”, thus ridiculed have every reason to be angry but obviously, Soyinka in taking his pound of flesh cannot be bothered.
There can be no greater denigration to be sought beyond his depiction of former President Olusegun Obasanjo, as the philosopher-king who is “an overgrown child of circumstance;” “Double-O-Seven”, “an infliction”, “a hypocrite”, and “irredeemable egomaniac” or Chinweizu as “Chichidodo”, a bird that feeds on shit, or Adewale Maja-Peace as “the area-boy of letters”; or Peter Pan as “lying, opportunistic, contemptible”; Olagunsoye Oyinlola as “the Prince of Darkness”; Gbenga Daniel as “DaaniElebo”. Professor, ki lo de? Or when of Maja-Pearce, whom he calls “Ade-Boy!”, the writer says: “It is a time to remind him that the stern rod of Ogun awaits all lying tongues.” (p.38). Professor, ewo ni t’epe!
Of Abiola Ogundokun, Soyinka thunders: “Of all the loathsome lumps of slime that ever oozed from the sump of human depravity to aspire to human form, none comes close to the two-legged parasite that goes by the name of Abiola Ogundokun”. Whaa-a-t? And in taking on Major Rasaki Salawu, he says “Howu Salawu” – a vocalic alliteration which cryptically summarises the subject-matter;  a considerable part of the book is devoted to a profiling of the self-same Salawu in a manner that evokes shame or the equivalent of a mortal decapitation. Soyinka’s anti-heroes owe themselves a duty to say something in self-defence, for the naming and shaming tends to stick, with all the stamp and authoritativeness of the inimitable WS. Audi alteram  partem.
Which is why I was surprised that President Olusegun Obasanjo in a reported interview with The Punch, made light of it:
Reporter: While you were away from the country, your friend Prof. Wole Soyinka inaugurated (sic) a book in which he called you a child of circumstance.
OBJ: (Talking in Yoruba: Se o so be?) Meaning: Did he say so?
Reporter: He even said he won’t eat any food you give him without you eating from the food first.
OBJ: (Continues in Yoruba: Mi o mo o) Ehnhenhn? I don’t know.
Obasanjo irritated by the Soyinka questions, gets up and walks out of his study during the interview…but the reporter keeps throwing questions at him.
Reporter: Why are the two of you always quarrelling?
OBJ: Kini wahala yin? (What is your problem?)
Indeed, what is our problem? But just in case President Obasanjo has not read the book, I recommend that he should especially as Soyinka has promised a follow-up shakedown edition: “a collective effort, a corroborative-or self-cancelling-anthology by many long-suffering victims…dedicated solely to the Otta phenomenon.” (p. 53). Our Republic of Liars is a temporary space for Soyinka; his reputation in the world of letters places him historically, in the long run, beyond local dog-fights; but as for this book, emotional responses to the vengeful biographical dimensions cannot be unexpected.  
Take-away, though: our problem – we do have a problem as a collective – is the sobering realization that Nigerians enjoy telling lies, much more than any other community that we know, and that we are indeed, a Republic of Liars.  We are a nation of fabulists, richly imaginative, when that asset is well-conditioned, it produces excellence, but misapplied, the tale-bearer becomes a professional aproko, as they say, a self-made radio station, transmitter, booster, conditioned to promote untruths, and as the tale travels from one mouth to another, new layers are invented and added, often so viciously that the original source often finds it unrecognizable. But much damage is done, and it is this wickedness of man to man – as theme and principle- that Soyinka deplores.
The rise of the internet has even made lying so easy and convenient, the anonymity that the social media offers allows a lie to grow until its continued affirmation imposes it on public memory as received wisdom. Lies pollute the public mind; they damage relationships and destroy a sense of community. Soyinka insists on the inviolability of the truth and decent conduct, but the rot is widespread, the phenomenon is a new normal reality. Politicians lie to the electorate, win the votes and turn around shamefacedly to say they never said whatever even in the face of concrete evidence made possible by electronic reproduce-ability. This culture of deception remains unchecked because the institutions for seeking redress remain inchoate: libel cases can go on forever, or they may run into a technical hitch concocted by lawyers, requiring that they be started de novo. And to worsen it all, the followership enjoys the lies and the lying, compelling an assessment of our Republic in real and fictive representations as the biggest lie in search of truth.
Soyinka does not recommend a resort to self-help; but he inflicts punishment with his pen, and laments in a memorable instance: “Chei! There is Death o!”  Let’s add: “Chei! There is God o!…”- the ultimate judge

Man. United Players Step Out In Style With Their Wives And Girlfriends For Club’s Christmas Party

Manchester United players stepped out in style with their partners on Wednesday night at the club’s early Christmas party which held at the luxury Place Aparthotel in Manchester.

See more photos below;

 

Watch Trailer For Clarence Peters’ Short Film HEX

Popular music video director, Clarence Peters has released the trailer for his short film ‘Hex.’ ‘Hex’ is a 26-minute short film which stars Scarlet Shotade, Nancy Isime, Kunle Remi and Ayoola.

An album has been made off the soundtracks of the short film, and it features singles from music acts including Illbliss, Black Magic, Chidinma, Phyno, Tha Suspect, Fefe, Stormrex, Monica Ogah among others.

Clarence Peters recently shot the two music videos for Tunde and Wunmi Obe (T.W.O). Shot in Lagos Nigeria, ‘Hex’ is written by Clarence, Rotimi ‘Rcube’ Oshodi and Victor Sanchez Aghahowa.

A horror film, ‘Hex’ follows the life of 5 young people who suffer from high form of emotional breakdown

Nine Boko Haram Camps In Borno Cleared By Nigerian Military

                    

In a statement signed by the Media Coordinator of Operation Lafiya Dole, Col.Tukur Gusau, the Nigerian Army says that it has cleared nine more suspected Boko Haram terrorist camps in it’s Borno operations.
“In a major boost, troops of 115 Task Force Battalion under 28 Task Force Brigade while on clearance operations between Nov. 4 and 5, cleared nine more terrorists strong holds around Lassa axis.
“The terrorists’ camps include Lassa, Muthavo, Dagukumabza, Isge, Unworozangore, Kilekasa and Pumpum”, Gusau said.
He added: “During the offensive, four Boko Haram terrorists met their waterloo in the hands of gallant troops of the Nigerian Army.
“Some of the terrorists fled, abandoning their weapons.”
He said that the military also carried out offensive along Korede area in Damboa LGA.
“In a related development, troops of 25 Brigade, on Thursday, conducted another offensive operation along Korede axis in Damboa LGA.
“In the operations, three motor cycles suspected to be used during Sunday’s attack on Azir village, were recovered along with stolen food stuffs from the village.
“Terrorists observation posts were destroyed in a high ground in Korede.
“Our troops continued to dominate roads leading to Azir, Wajikoro, Damboa and Biu towns to deny Boko Haram terrorists any possible freedom of activities in the area.
“The fighting spirit of the troops remains very high”, he said.
(NAN)